How to Cancel Auto-Renewal on MTN

If you’re looking to cancel auto-renewal on MTN, you’re in the right place. MTN Nigeria offers various services that often come with auto-renewal features, ensuring uninterrupted access. However, if you prefer to manage renewals manually, disabling this feature is straightforward. Here’s how to cancel auto-renewal on MTN for different services.

How to Cancel Auto-Renewal on MTN Data Plans

To stop the automatic renewal of your MTN data plans, you have several options:

Using USSD Codes

1. General Opt-Out: Dial *312#, select “Manage Data Plan,” and follow the prompts to cancel auto-renewal.

2. Specific Data Plans: Send “NO” followed by the specific data plan code to 312. For example:

a. 50MB Daily Plan: Text NO104 to 312.

b. 1.5GB Monthly Plan: Text NO130 to 312.

c. 10GB Monthly Plan: Text NO116 to 312.

For a comprehensive list of data plan codes, refer to MTN’s official website mtn.ng

Using SMS

To cancel all data auto-renewals, text STOPDATA to 312. This will deactivate auto-renewal for all active data subscriptions on your line.

Using the MyMTN App

1. Open the MyMTN app.

2. Navigate to “My Subscriptions.“

3. Locate your active data plan.

4. Toggle off the auto-renewal option.

This method provides a user-friendly interface to manage your subscriptions.

How to Cancel Auto-Renewal on MTN Value-Added Services (VAS)

MTN offers various value-added services like Caller Tunes and social media bundles. To stop auto-renewal for these services:

1. Caller Tunes: Text CANCEL to 4100.

2. Social Media Bundles: For services like WhatsApp, Facebook, or Instagram, text STOPSM to 312.

Alternatively, dial *123*5# to view and manage all your active subscriptions.

How to Cancel Auto-Renewal on MTN XtraValue Plans

MTN XtraValue plans combine airtime and data. To cancel auto-renewal:

1. Using SMS: Send NOV followed by the plan amount to 312. For example, for a ₦1,000 plan, text NOV1000 to 312.

2. Using USSD: Dial *123*2#, select the XtraValue plan, and follow the prompts to stop auto-renewal.

How to Cancel Auto-Renewal on MTN Social Media Plans

To stop auto-renewal for social media plans:

1. WhatsApp Daily: Text STOPWAD to 312.

2. Facebook Weekly: Text STOPFBW to 312.

3. Instagram Monthly: Text STOPINSM to 312.

Replace the service and duration as needed for other social media plans.

How to Cancel Auto-Renewal via MTN Customer Care

If you encounter issues or prefer assistance:

1. Call: Dial 300 to speak with an MTN customer care representative.

2. Live Chat: Visit the MTN Nigeria website and use the live chat feature.

3. Social Media: Reach out to MTN Nigeria on Twitter (@MTNNG) or Facebook (MTN Nigeria).

By following these steps, you can effectively manage and cancel auto-renewal on MTN services, ensuring you have control over your subscriptions and expenses.

Frequently Asked Questions (FAQs)

Q1: How can I check my active MTN subscriptions?

A1: Dial *123*5*1# to view all active subscriptions on your MTN line.

Q2: Will I receive a confirmation after canceling auto-renewal?

A2: Yes, MTN will send a confirmation message once auto-renewal has been successfully canceled.

Q3: Can I re-activate auto-renewal after canceling it?

A3: Yes, you can re-activate auto-renewal by subscribing to the desired plan and selecting the auto-renewal option during activation.

Q4: Are there charges for canceling auto-renewal?

A4: No, canceling auto-renewal on MTN services is free of charge.

Q5: How do I stop MTN from deducting my airtime for unused services?

A5: To prevent unwanted deductions, regularly check your active subscriptions by dialing *123*5*1# and cancel any services you no longer use.

Q6: Can I cancel auto-renewal immediately after subscribing to a plan?

A6: Yes, you can cancel auto-renewal at any time, even immediately after subscribing to a plan.